What Support Pro Does
Support Pro triages incoming support tickets in real time. It resolves L1 issues (password resets, how-to questions, billing inquiries) end-to-end and handles most L2 issues (configuration problems, integration troubleshooting) with step-by-step guidance.
It maintains health scores for every customer account based on product usage, support ticket frequency, sentiment trends, and engagement patterns. Accounts trending toward churn are flagged weeks before cancellation.
Complex issues are escalated to your human team with full context: conversation history, account health data, reproduction steps, and suggested resolution paths. Your team spends zero time gathering context and all time solving problems.
Key Capabilities
How It Works
Connect
Integrate your helpdesk, CRM, and product analytics tools via APIs or the Desktop Agent.
Configure SOPs
Define ticket categories, resolution playbooks, escalation rules, and health score weights.
Deploy
Support Pro starts triaging tickets and building customer profiles immediately.
Monitor
Track resolution rates, CSAT scores, and churn risk from the Command Center.
Use Cases
SaaS
Resolve 80% of support tickets without human intervention while maintaining 95%+ CSAT.
E-commerce
Handle order inquiries, returns, and shipping questions across email and chat.
Fintech
Support account inquiries, transaction disputes, and compliance questions with regulatory awareness.
Healthcare SaaS
Provide HIPAA-compliant support with PHI handling and audit trails.
Technical Specs
| Resolution Rate | 80%+ automated |
| Uptime SLA | 99.9% |
| Response Time | <30 seconds |
| Channels | Email, chat, social, phone, in-app |
| Helpdesk Integrations | Zendesk, Intercom, Freshdesk, HubSpot |
| Health Scoring | ML-based with 30+ signals |
| Data Encryption | AES-256 at rest, TLS 1.3 in transit |
Ready to hire Support Pro?
Deploy Support Pro today and start seeing results within hours. Full 24/7 operation with custom SOP training included.